Refund policy

We know you’re ready to upgrade your routine. We make sure your Aqua Lume™ hardware arrives smoothly and swiftly through our global logistics network.

01

Fast Fulfillment

Our team hand-checks and dispatches your order within 1 to 2 business days to ensure peak hardware quality.

02

Simple Tracking

As soon as your package leaves our hands, we’ll send a tracking link directly to your inbox so you can follow its journey.

03

Estimated Arrival

United States: Usually arrives within 5 business days.
International: Usually arrives within 7 business days.

04

Address Verification

Please double-check your shipping address at checkout! We want to make sure your package finds its way home on the first try.

Stress-Free Returns

We want you to love your Aqua Lume™ experience. If things aren’t quite right, we’re here to help you fix it. No stress, no headaches.

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40-Day Happiness Guarantee

Take your time. You have 40 days from your purchase to decide if it’s a perfect fit for your lifestyle.

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Easy Returns

As long as the item is in its original packaging and hasn't been used or damaged, we’ll take it back—no questions asked.

How to Start a Return:

Simply send a friendly note to aqualumeshop@gmail.com with your order #. Our team will guide you through the rest.

We've Got You Covered

Damaged Items: If your order arrives with any issues, let us know within 48 hours for an immediate replacement.

Missing Packages: If your tracking says "Delivered" but you can't find it, contact your local carrier for immediate assistance.